FAQs
Where are your products made?
Our products are thoughtfully sourced from trusted manufacturing partners overseas including China, Korea, and Japan. Each item is selected based on design, material quality, and durability, then carefully inspected before reaching you.
What materials do you use?
Our collection focuses on durable, everyday materials such as stainless steel, ceramic, glass, etc. Material selection is guided by longevity, tactile quality, and visual restraint.
How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times vary by location, but most U.S. orders arrive within 5–7 business days after dispatch. For international shipping or any other questions, please refer to Shipping Policy.
How much does shipping cost?
Shipping is calculated based on your location and the weight of items in your order. You will always know the shipping price before you purchase.
Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on destination and will be calculated at checkout. Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.
What is your return policy?
We accept returns on unused items in their original packaging within 14 days of delivery. Please note that return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect. For details, please go to Return Policy.
What should I do if my item arrives damaged?
If your order arrives damaged, contact us within 48 hours of delivery with photos of the issue. We’ll take care of it promptly.
Are your products dishwasher or microwave safe?
Care instructions vary by product. Please refer to the individual product page for specific care guidelines to ensure long-term use.
Will sold-out items be restocked?
Some items are restocked, while others are produced in limited quantities. We recommend signing up for restock notifications on the product page.
How can I contact Studio Halo?
You can reach us anytime through our Contact page or by email at support@studiohalo.com. We aim to respond within 24–48 business hours.